House Clearance Pimlico Privacy Policy

This Privacy Policy explains how House Clearance Pimlico collects, uses, stores and protects your personal data when you contact us, book our services or otherwise interact with us. It applies to all House Clearance Pimlico customers and prospective customers in Pimlico and the surrounding area.

Who we are and how to contact us

House Clearance Pimlico provides house clearance and related services to residential and commercial customers. For the purposes of data protection law, including the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018, we act as the data controller for the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided in your service documentation or any invoice you receive from us.

Personal data we collect

We collect and process only the personal data that is necessary to run our business and provide our services. The types of personal data we may collect include:

Identification and contact details such as your name, address, email address, telephone number and any alternative contact details you provide.

Service information such as the address of the property to be cleared, details of access, parking arrangements, dates and times of bookings, details of items to be cleared and any special instructions you give us.

Billing and payment information such as your billing address, information relating to the services you purchase, payment status and limited payment details. We do not store full card numbers or security codes when payments are processed by external payment providers.

Communication records such as emails, messages, notes of telephone calls, and any feedback or complaints you provide.

Technical information such as your IP address, device details and basic usage data collected when you visit our website or interact with our online services, to the extent that this is necessary for security, analytics and improving our services.

How we collect your data

We collect personal data directly from you when you contact us by phone, email, online form or in person, request a quote, make a booking, ask for information, sign a contract or pay for our services.

We may also receive personal data from third parties where this is necessary to provide our services, for example from landlords, letting agents, property managers, relatives or executors acting on behalf of a customer, or from referrers who introduce you to us.

Lawful bases for processing

We process your personal data only when we have a lawful basis to do so under UK GDPR. Depending on the situation, the lawful bases we rely on are:

Contract: We process your personal data when it is necessary to enter into a contract with you or to perform a contract for house clearance or related services. This includes taking steps at your request before entering into a contract, such as providing estimates or quotes.

Legitimate interests: We process personal data when it is necessary for our legitimate business interests and when these are not overridden by your interests or fundamental rights. Our legitimate interests include managing our business, improving our services, preventing fraud, ensuring the safety of our staff at customer properties, and keeping appropriate records of our work.

Legal obligation: We process personal data where this is required to comply with legal and regulatory obligations, such as record keeping requirements for accounting, tax, waste disposal, and health and safety law.

Consent: In limited situations, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you may withdraw it at any time using the contact details in this Privacy Policy. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide quotes and arrange visits or assessments.

To schedule and deliver house clearance and related services at the agreed location and time.

To manage our relationship with you, including handling queries, feedback, complaints and any aftercare issues.

To issue invoices, process payments and maintain accurate records of transactions for accounting and tax purposes.

To comply with legal obligations, including obligations relating to waste transfer and disposal, insurance, health and safety and financial reporting.

To protect our legitimate interests, such as investigating potential fraud, managing disputes, collecting unpaid debts and maintaining business records.

To improve our services, including internal training and quality monitoring.

To send you service updates and, where permitted, limited marketing communications about our services. You can object to marketing at any time.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary and where they are subject to appropriate contractual obligations. These third parties may include:

Service providers who act as data processors on our behalf, such as IT and cloud hosting providers, email and communications providers, customer relationship management systems, payment processing services, and document storage providers.

Professional advisers such as accountants, auditors, insurers and legal advisers, where this is necessary to support our business or manage legal claims.

Operational partners such as waste transfer stations, recycling facilities and other subcontractors involved in fulfilling your service, to the extent necessary to perform the work and meet legal obligations.

Regulators, public authorities, law enforcement agencies and courts where we are required or permitted to do so by law or where disclosure is necessary to protect our rights or the rights of others.

Where third parties act as processors, they only process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy. We take reasonable steps to ensure that these processors provide sufficient guarantees to protect your personal data.

International transfers

As a general rule, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use a service provider that stores or accesses personal data from outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, so that your rights and protections travel with your data.

Data retention

We keep your personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet legal, regulatory, tax, accounting and reporting requirements.

In most cases, information relating to quotes, bookings, invoices and completed services will be retained for up to seven years from the end of the financial year in which the relevant transaction took place, to comply with tax and accounting obligations. Communication records and general enquiry information may be kept for a shorter period, typically up to three years, unless a longer period is justified due to ongoing queries, disputes or legal obligations.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Your data protection rights

Under UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This is not an absolute right and may not apply where we have legal or contractual reasons to retain certain information.

Right to restrict processing: You may ask us to restrict the use of your personal data in specific situations, for example while we are checking its accuracy or considering an objection you have raised.

Right to data portability: You have the right, in certain cases, to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another organisation.

Right to object: You have the right to object to processing of your personal data based on our legitimate interests, including profiling, and the right to object to direct marketing at any time.

Rights relating to automated decision making: House Clearance Pimlico does not carry out automated decision making or profiling that produces legal or similarly significant effects about you.

If you wish to exercise any of these rights, please contact us using the details set out in the Who we are and how to contact us section. We may need to verify your identity before actioning your request.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our security practices. While we take reasonable steps to safeguard your data, no system can be guaranteed as completely secure.

Complaints and your right to complain to a regulator

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioners Office, if you believe your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in data protection law. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.